Terms and Conditions of Use

Welcome to MatinaTag

By using our services, you agree to the following terms and conditions. Please read them carefully before purchasing or using MatinaTag products or services. These terms are designed to protect both you, as our valued customer, and us, as the service provider.

1. Acceptance of Terms

By accessing or using the MatinaTag website, mobile app, or products, you confirm that you have read, understood, and agree to these terms and conditions. If you do not agree, you should refrain from using our services.

2. Product Usage

MatinaTag is designed to assist users in recovering lost items through a secure communication platform. By using our products, you agree to:

  • Attach the MatinaTag to personal items responsibly.
  • Ensure that the tag is not used for illegal or unethical purposes.
  • Avoid tampering with or misusing the tag in ways not intended by MatinaTag.

3. Privacy and Security

We prioritize your privacy and security. All personal information you provide will be encrypted and stored securely. For more information, please refer to our Privacy Policy.

4. Payment Terms

4.1 Payment Methods

MatinaTag supports various payment methods, including online payment gateways. By making a payment, you agree to provide accurate and valid payment details.

4.2 Refund Policy

If you wish to return a MatinaTag product, the following conditions apply:

  • Return Eligibility: You may return the product within 5 days of delivery as long as the product packaging is unopened and undamaged.
  • Non-Refundable Conditions: If the product has been opened, used, or tampered with, it is no longer eligible for a refund.
  • Refund Process: Refunds will be processed to the original payment method within 14 business days after the returned product has been inspected and approved by our team.

4.3 Cancellation Policy

Orders can be canceled before shipment. Once the product is shipped, cancellations are no longer accepted.

4.4 Responsibility for Return Shipping

Customers are responsible for the cost of return shipping unless the product was damaged or defective upon delivery.

5. User Responsibilities

When using MatinaTag, you are responsible for:

  1. Providing accurate and up-to-date information during the registration process.
  2. Ensuring the safety and correct placement of the MatinaTag on your belongings.
  3. Respecting the terms and conditions, as misuse of the product may result in the suspension or termination of your access to our services.

6. Warranty

MatinaTag products come with a 6-month warranty against manufacturing defects. This warranty does not cover damage caused by improper use, accidents, or unauthorized modifications.

7. Limitations of Liability

While MatinaTag provides a robust and reliable platform for item recovery, we cannot guarantee:

  • That all lost items will be returned.
  • Uninterrupted or error-free service at all times.
    MatinaTag shall not be held responsible for any indirect or consequential damages arising from the use of our products or services.

8. Intellectual Property

All content on the MatinaTag website, including logos, designs, text, and images, is the intellectual property of MatinaTag. Unauthorized use or reproduction of this content is strictly prohibited.

9. Changes to Terms

MatinaTag reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. By continuing to use our services after any changes, you agree to the updated terms.

10. Dispute Resolution

In the event of a dispute, we encourage you to contact our support team for resolution. If a resolution cannot be reached, disputes will be subject to the laws and regulations of [Your Jurisdiction].

11. Contact Information

For any questions or concerns about these terms, or to initiate a return or refund, please contact us:

12. Important Notice About Payment Gateways

By completing your payment through our payment gateway, you confirm that:

  1. The payment details provided are accurate and authorized.
  2. MatinaTag will not be held liable for any issues arising from third-party payment processors.
  3. Refunds for eligible returns will be processed solely through the payment gateway used during the purchase.

13. Governing Law

These terms and conditions are governed by the laws of [Your Country or Region].

MatinaTag – Smart Solutions for Everyday Security
Thank you for choosing MatinaTag. We are committed to providing you with a reliable and secure experience. If you have any questions or feedback, feel free to reach out to us.

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